Terms & Conditions

Use of site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Refunds/Returns Policy

Due to the nature of the products we offer, most items purchased are non-returnable. And although most of our products, for the purpose of returns and or refunds, are covered under the following legislation (according to the Consumer Protection Act Section 20.3a (“for reasons of public health or otherwise, a public regulation prohibits the return of those goods to a supplier once they have been supplied to, or at the direction of a consumer”), Sticka Muslim will endeavour to assist as follows:

To return a product:

If a product is damaged in transit, or an incorrect product has been sent, please send an email to info@stickamuslim.com within two days of collection to ensure that you receive a replacement sent to you at our cost once we have received the damaged or incorrect items from you.
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
Should you choose to use a carrier/courier that does not offer a tracking facility and the goods are lost, then no refund or return will be considered.
Repack the product in its original packaging and you will be required to send the item back for testing on our side and should we assess the product as faulty, we’ll ensure that you receive a replacement sent to you at our cost. If however, we have reason to believe that there had been tampering with the product, a replacement item will not be sent and all postage costs incurred will be forfeited.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Sticka Muslim endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax as well as shipping charges (on the day of shipping).

Sticka Muslim reserves the right to change pricing at any time without prior notice.

Should Sticka Muslim reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

We accept debit and credit cards processed via Payfast. 

EFT (Electronic Funds Transfer)

One of the most widely used ways of sending money online. Once you have added your items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Sticka Muslim as a beneficiary on your internet banking.

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Product availability

Lead time is dependent on stock availability. Should the product not be in stock please allow 7 - 10 working days. This will allow for delivery to our warehouse. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Sticka Muslim will contact you via email and provide a revised shipping schedule.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Consent

I understand that all the designs and trademarks are registered to Sticka Muslim and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Sticka Muslim for any civil action or any legal action deemed necessary against me.